Customer Success Manager (m/f/d)

Festanstellung, Voll- oder Teilzeit · Hybrid (Remote + RheinMain region, Germany)

Job brief

You love to step into the customer´s shoes, really understand their needs and translate them to scalable and repeatable compelling services? You believe in the power of combining digital and personal experiences? And you are always bringing fresh ideas to the table, how to effectively introduce new tools and approaches to users?

Then we really want you in our fast-growing team as a Customer Success Manager, with the mission to achieve high customer satisfaction, create trustful relationships and help our clients to get the most out of our tools.

At aimpower you will be responsible to create and implement engagement strategies for our SaaS solution “brainsuite”, which allows to evaluate any creative assets at lightning speed and at scale. This includes working directly with customers to help solve their problems and ensure their satisfaction. You are responsible for a smooth and fast transition during the onboarding process – in order to constantly convert these experiences to services or content resources that will be valuable for any new customer. Your role will also involve working closely with management and our teams in sales, marketing and product development to guarantee the best usage experience and fast product adoption in alignment with business objectives.

With the company’s growth, there will be many opportunities for advancement and personal development.

In this role you will:

Provide value through great customer experience
Develop a healthy customer relationship to build loyalty and sustain business growth
Assist customers with using and scaling our brainsuite platform in their organization
Onboard new customers and run product demos
Assist in creating training courses and educational materials
Manage pilot or cutomization projects with the client
Analyze customer data to improve customer experience
Promote the value of the product
Upsell services and new products
Hold responsibility for identifying opportunities and accountability for customer renewal and retention results
Evaluate and analyze customer needs, act as a customer advocate

About you:

A degree or education in a related field, such as economics, marketing, management etc.
Relevant work experience (3years+) in Customer Management, Customer Success, Post-Sales, Consulting or similar functions.
Experience or interest in Marketing Technology, Artificial intelligence, Insights, Brand Management and Marketing processes
Excellent ability to foster positive business relationships
Strong project management skills as well as a passion for interdisciplinary work
Excellent verbal and written communication skills in German and English
Self-motivated, highly collaborative, creative, problem-solving with a growth mindset
Ability to contribute effectively in a cross-functional team
Work permit for Germany

What we consider a plus:

Having experience in a B2B SaaS company is a major plus.
Experience in marketing processes in the FMCG industry

What's in it for you?

High degree of flexibility within our hybrid work model (we work mostly remotely, having a hub for regular in-person meetings of the Sales & Customer Success team in Frankfurt am Main)
Opportunity to contribute significantly in an innovation topic

Don't meet all the requirements?

At aimpower, we are dedicated to building a diverse, equitable, and inclusive workplace. We recognize that various factors may impact individuals' decision to apply for a position. We encourage candidates from all backgrounds, regardless of meeting every qualification, to apply. We believe that diverse perspectives contribute to our team's strength and innovation. If you share our mission, we welcome your application. Our commitment extends to providing an accessible environment for everyone, including those with disabilities. If you require accommodations, please inform us of how we can support you during the application process or on the job.

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About us

We are aimpower, a fast-growing marketing technology startup founded in 2020. We enable marketers to test any type of advertising in minutes for what really matters: Effectiveness from the consumer's point of view. Be it a TV commercial, social media content, packaging design, print ad, e-commerce content or PoS material. All delivered through validated and user-friendly tools on our brainsuite SaaS platform - a digital consumer brain, based on neuroscience and powered by the latest AI technology. Our mission is to empower marketing teams around the world to launch highly effective communications, to make faster, evidence-based creative decisions, and, most importantly, spend their time and budgets better than on ineffective advertising. Our clients include companies in 25 countries worldwide.

Marketing Effectiveness at Scale. Informed by Neuroscience. Powered by AI.

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Wir freuen uns auf Dich

Wir freuen uns über Dein Interesse an aimpower. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload Deiner Daten haben, wende Dich gerne per E-Mail an p.krause@aimpower.ai.